We had checked into the GRAND MERCURE GOA SHREM RESORT from the 23rd JANUARY 2015 to the 26th OF JANUARY 2015
Room No 106
After shortlisting many hotels like the HILTON and and TAJ we confirmed the booking of this property.
We are great fans and loyal customers of the (ACCOR GROUP) and have always stayed in the property owned by Accor
Group even in the other countries in THAILAND,SWITZERLAND,FRANCE etc
This particular stay we had the WORST EXPERIENCE EVER
When we checked in the Lady was very kind enough and we were given the room without waiting for long which was much appreciated.
After coming back early morning on the 24th of January 2015….. from Dinner and night Life experience of Goa…we thought that we will have a sound sleep in the Hotel as it is
Away from the main road and is secluded.
We were shocked that there was a strange noise of DRILLING as WELL AS HAMMERING which totally disturbed our sleep and peace.This noise started at 7am and continued.We lost our sleep and we complained to the Reception and were assured that the noise and construction work will stop…but nothing Happened and it continued.The person in the Reception also assured us the noise will stop immediately but it continued every morning from 7am for our ENTIRE DURATION OF STAY.
The King Size bed Which we used in our ROOM,the WASH ROOM DOOR both very NOISY and SQEAKY as if it was a NOT MAINTAINED as if no care was taken after the hotel started its operation.
After we complained MR KEDAR DIGHE FRONT OFFICE Manager gave us a call and promised us that we will be compensated with 20000 points or we can take a refund of the 2 NIGHTS we stayed in the Hotel even though we were disturbed for three nights……which we AGREED
The next day we get a call from the GENERAL MANAGER of the Hotel MR MANISH DAYYA (message attached) that our Staff our TOTALLY NEW and are TRAINEES and the CONSTRUCTION work in the HOTEL should not have been done in the MORNING 7AM….And will investigate the matter.
After 3 days we call up MR MANISH DAYYA to follow up…. And he very IGNORANTLY forgets the MATTER and the incident and he says he’s busy and is not in the Hotel.
He totally denies that the 20000 points promised as well as the refund offer by the staff (MR KEDAR DIGHE)and very rudely ends the matter.
This type of UNPROFESSIONALISM and CAREFREE ATTITUDE we do not expect from a Accor Group Property Manager where we are very loyal customers.
After repetitive calls by us to MR MANISH DAYYA, with great difficulty he CREDITS ONLY 2000 POINTS and is again UNAVAILABLE.
THIS TYPE OF POOR SERVICE WE DON’T EXPECT FROM AN ACCOR GROUP PROPERTY!!
We ourselves are a member of FEDERATION OF HOTELS AND RESTAURANTS ASSOCIATION of INDIA in India and we always believe in Customer Services….but this kind of services under no circumstances did we expect from a Brand Name like `ACCOR`.
We are so disappointed that we would never recommend anybody to stay any of the property owned by ACCOR GROUPt after our unpleasant experience in this property.
A unsatisfied guest,
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of overall impression. Accorhotels needs to issue a full refund according to poster's claims.
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